AI‑fluent leadership, delivered by the TCW Centre for Intelligent Capability

Artificial intelligence now sits at the centre of modern work. It shapes how teams find customers, plan finances, hire talent, serve users and measure impact. The capability that ties this together is AI fluency in leadership. The most reliable way to build that capability is through a guided academy that develops confident leaders, proven use cases and safe ways of working. That is the role of the TCW AI Academy.

What leaders gain through the Academy

The Academy is designed for senior managers and rising heads of function. No coding expertise is required. Participants learn to:

• understand how contemporary models work in business settings

• judge suitability, quality and risk for different tasks

• turn ideas into measurable use cases

• communicate limits and results in clear language

• lead adoption with strong ethics, privacy and security

Built for every function

Cohorts are cross‑functional, with role‑based pathways that align to real responsibilities.

• People and Culture: skills mapping, learning pathways, workforce planning, candidate experience.

• Finance: forecasting, scenario analysis, reconciliations, controls and audit trails.

• Marketing and Sales: audience segmentation, creative support, channel optimisation, account insights.

• Operations and Supply: demand prediction, routing, quality monitoring, inventory health.

• Customer Service: assisted triage, agent copilot workflows, voice of customer analysis.

• Legal, Risk and Compliance: policy design, model risk assessment, documentation and reporting.

• Sustainability: emission tracking, intervention modelling, data pipelines for impact reporting.

How the TCW AI Academy works

A structured programme, tailored to your organisation, delivered by practitioners.

• Foundation modules: core concepts, strengths and limits, prompt craft, evaluation, safety.

• Role‑based pathways: targeted sessions for HR, Finance, Marketing, Operations and more.

• Use Case Studio: guided sprints that shape, test and evidence high‑value workflows.

• Governance in a box: practical templates for policy, human‑in‑the‑loop review and model choice.

• Tool clinics: supervised labs across approved platforms with enterprise data hygiene.

• Leader circles: facilitated forums to align on priorities and unblock delivery.

• Resource library: playbooks, reference prompts, decision logs and reporting templates.

Outcomes you can expect in 90 days

• a common baseline of AI fluency across leaders who need it most

• two validated, production‑ready use cases per cohort with before‑and‑after metrics

• a clear policy and guardrail set, ready for legal and security review

• a measurement pack covering accuracy, time saved, cost to serve and risk indicators

• an adoption plan that scales the wins across teams

Why an academy approach works

• Consistency: one language, one set of guardrails, shared playbooks.

• Speed: focused sprints that move from idea to evidence quickly.

• Safety: privacy, ethics and security embedded from the first session.

• Value: outcomes tied to service levels, margin and colleague experience.

What participation looks like

• Discovery with sponsors to select priority areas and agree metrics.

• Cohort launch, baseline assessment and foundation modules.

• Use Case Studio with hands‑on support and checkpoints.

• Executive showcase, decision log and scale plan.

Lead with confidence

AI‑fluent leadership turns intelligent tools into reliable performance. The TCW AI Academy builds that capability across functions and leaves your organisation with the skills, artefacts and outcomes to continue at pace.

Contact the TCW team to schedule a briefing and plan your first cohort.